Returns and Cancellations
We roast coffee every Monday and ship every Tuesday. In order to ensure your product is always fresh, all coffee orders are shipped on the same day each week. Cold brew kits have a longer lead time because we develop each kit fresh for you. They only ship twice a month. If you need your order processed sooner, please contact us at firstname.lastname@example.org to check if we can accommodate an earlier shipping date.
Non-Subscription Returns: Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition, is damaged or missing parts for reasons not due to our error are not returnable. We require proof of purchase for all orders. For refunds and exchanges, send us an email at email@example.com.
However, if there is a defect in the coffee or product after tasting / drinking some of it, we will accept this return as an open package within 30 days.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Refunds will automatically be applied to your credit card or original method of payment, within three days. If your refund isn’t received, first check your bank account again, then contact your credit card company or bank, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org. You can also call us at 1-877-424-2326 and we're happy to help you.
We want you to be happy. When you’re happy we’re happy! If for whatever reason you are not satisfied with your coffee beans, we will refund you if you notify us within 7 days from delivery.
Before you cancel however, please give us a chance to make it right. We will replace your items with like items of your choice and do our best to accommodate your coffee needs.
If the item was marked as a gift when purchased and shipped directly to you, a credit will be issued on the credit card used to purchase the gift when we receive the item back.
Gift cards and sale items and perishable goods are not returnable.
Shipping time: We roast coffee every Monday and ship every Tuesday. In order to ensure your product is always fresh, we will ship all orders on Tuesday that were received BEFORE Monday at 12:00 noon PST. If your order was received later than noon on Monday, it is not guaranteed to ship until the following Tuesday. We'll make it happen if we can though.
Returned items in original condition or defective items should be sent to should be sent to Bean Hoppers, 6261 Hazel Ave. #3002, Orangevale CA 95662. United States. Please notify us in advance of shipping at email@example.com. You will be responsible for the shipping cost of all returned items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Subscription Terms and Conditions
Prices and offers are subject to change with advance notice. If there’s a pricing change you will be notified by email before the pricing changes.
By singing up for Bean Hoppers automatic renewal subscriptions you agree that we may submit periodic charges to your chosen payment method based on the shipping frequency you agree to, without further authorization from you, until you provide prior notice that you wish to terminate this authorization or to change your payment method. You further agree that your subscription has an initial and recurring payment charge at the then-current subscription rate and you accept responsibility for all recurring charges prior to cancellation, including charges processed by Bean Hoppers after the expiration date of your payment card.
By purchasing a Prepaid Subscription, you agree and acknowledge that your subscription has an initial pre-payment feature for a selected duration and a recurring Prepaid Subscription renewal fee at the then-current Prepaid Subscription rate and you accept responsibility for all recurring charges prior to cancellation, including where applicable any charges processed by Bean Hoppers after the expiration date of your payment card. At the end of each prepaid subscription term, your subscription will be automatically extended for another term of equal duration and your payment method will automatically be charged the Prepaid Subscription price.
PERSONAL INFORMATION WE COLLECT:
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.